Refund Policy
Refund & Cancellation Policy
Effective Date: August 11, 2026
Last Updated: August 11, 2026
At Fareportal Service, we aim to provide reliable, professional, and technology-focused services to businesses across various industries.
Because many of our services involve customized work, professional time, development resources, third-party services, and project-specific deliverables, refunds are handled according to the nature and stage of the engagement.
1. General Refund Policy
Unless otherwise stated in a written agreement, fees paid for services are generally non-refundable once work has commenced, except where a refund is required by applicable law or expressly approved by Fareportal Service.
Before requesting a refund, clients should contact us at:
2. Deposits and Initial Payments
Deposits, setup fees, onboarding fees, consultation fees, and initial project payments may be non-refundable once Fareportal Service has begun work or allocated resources to the project.
If work has not commenced and the applicable agreement does not otherwise provide for a non-refundable payment, Fareportal Service may evaluate a refund request on a case-by-case basis.
3. Project-Based Services
For customized projects such as software development, website development, application development, integrations, IT consulting, implementation, automation, or technology projects:
Payments for completed work are generally non-refundable.
Payments allocated to work already performed may not be refundable.
Approved milestones may become non-refundable once the corresponding work has been completed.
Refunds, where approved, may be reduced by the value of work already performed and non-refundable third-party expenses.
Any refund will be evaluated based on the applicable proposal, SOW, service agreement, and applicable law.
4. Monthly or Recurring Services
For recurring services, clients may request cancellation by contacting:
Cancellation will normally become effective at the end of the current paid billing period unless the applicable agreement provides otherwise.
Fees for a billing period that has already started are generally non-refundable unless otherwise agreed or required by applicable law.
5. Technical Support and IT Services
For hourly, consulting, technical-support, maintenance, or managed-service engagements, fees associated with services already performed are generally non-refundable.
If a client cancels before scheduled work begins, Fareportal Service may review the request and determine whether any unused prepaid amount is eligible for refund.
6. Third-Party Costs
Fees paid to third-party providers may be non-refundable, including, where applicable:
Domain registration;
Hosting;
Cloud services;
Software licenses;
SaaS subscriptions;
API services;
Payment-processing fees;
Advertising platforms;
Plugins and extensions;
Stock assets;
Third-party development tools; and
Other third-party products or services.
Fareportal Service cannot guarantee a refund of third-party charges where the third party’s own policy does not permit one.
7. Client-Caused Delays or Cancellations
Refunds may not be available for delays or cancellations caused by the client, including:
Failure to provide required information;
Failure to provide system access;
Delayed approvals;
Changes in project requirements;
Failure to respond within a reasonable period;
Cancellation after substantial work has been completed; or
Failure to meet agreed project obligations.
8. Unsatisfactory Services
If you believe that a service has not been delivered according to the applicable agreement, please contact us promptly at:
We will review the matter and, where appropriate, attempt to correct the issue or provide another commercially reasonable resolution consistent with the applicable agreement.
9. Refund Request Process
Refund requests should include:
Client name;
Company name, if applicable;
Invoice or transaction number;
Date of payment;
Service purchased;
Reason for the refund request; and
Any relevant supporting information.
Requests should be submitted to:
We may request additional information before making a determination.
10. Refund Processing
If a refund is approved, it will generally be returned using the original payment method where reasonably possible.
Processing times may depend on the payment processor, financial institution, or card issuer.
Fareportal Service is not responsible for delays caused by a bank, card network, payment processor, or other financial institution.
11. Chargebacks and Payment Disputes
Clients are encouraged to contact Fareportal Service before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter.
Nothing in this section limits any rights that cannot legally be waived.
12. Legal Rights
This Refund & Cancellation Policy does not limit any mandatory refund, cancellation, consumer-protection, or other rights provided by applicable federal, state, or local law.
Where applicable law provides a greater right than this policy, the applicable law will control.
13. Policy Changes
Fareportal Service may update this Refund & Cancellation Policy from time to time.
The latest version will be posted on our website with an updated effective date.
14. Contact
For refund, cancellation, billing, or service-related questions:
Fareportal Service
Email: [email protected]