Refund and Cancellation Policy

Last Updated: July 24, 2026

At Roo Marketing, we are committed to delivering high-quality marketing, branding, advertising, consulting, web development, and business management services. Since many of our Services involve strategic planning, professional expertise, digital asset creation, and immediate allocation of resources, this Refund and Cancellation Policy has been established to protect both our clients and our business.

By purchasing any Service from Roo Marketing, you agree to this Refund and Cancellation Policy.

1. Service-Based Business

Roo Marketing provides professional and customized services rather than physical products. Once work has been scheduled, planned, or commenced, significant time and resources are committed to your project.

For this reason, refunds are limited and subject to the conditions below.

2. Refund Eligibility

Clients may request a refund within seven (7) calendar days of payment only if no substantial work has commenced on the project.

Once any of the following has occurred, the service is considered to have commenced and no refund will be issued:

• Project planning or consultation has begun.
• Discovery sessions or strategy meetings have been completed.
• Research, audits, or analysis have started.
• Branding, design, website, advertising, or marketing work has commenced.
• Project resources or personnel have been assigned.
• Deliverables have been created or partially completed.
• Access has been provided to proprietary materials, reports, or digital assets.

The determination of whether work has commenced shall be made solely by Roo Marketing based on project records.

3. Non-Refundable Services

The following payments are non-refundable:

• Consultation fees
• Discovery and strategy sessions
• Marketing audits
• Branding and creative services
• Website design and development
• Advertising campaign setup
• Digital marketing services
• SEO services
• Social media management
• Business consulting
• Project management fees
• Monthly retainers
• Custom or personalized services
• Third-party advertising spend or platform fees
• Domain registration, hosting, software licenses, or other third-party purchases made on your behalf

4. Project Cancellation

Clients may request cancellation of a project at any time by contacting Roo Marketing in writing.

If work has already commenced, all payments made for completed work, work in progress, scheduled resources, and committed project time shall remain non-refundable.

If Roo Marketing agrees to terminate a project before work begins, any approved refund will be processed in accordance with this Policy.

5. Subscription and Recurring Services

For recurring marketing, management, or consulting services:

• You may cancel your subscription at any time.
• Cancellation applies to the next billing cycle.
• No partial or prorated refunds will be provided for the current billing period.
• Services will remain available until the end of the paid billing cycle.

6. Billing Errors

If you believe you have been charged incorrectly, charged twice, or experienced another billing error, you must notify Roo Marketing within seven (7) days of the transaction.

Verified billing errors will be corrected and, where appropriate, refunded to the original payment method. Processing times may vary depending on your financial institution and payment provider.

7. Chargebacks

Before initiating a chargeback or payment dispute with your financial institution, you agree to contact Roo Marketing to allow us an opportunity to investigate and resolve the matter.

Submitting a chargeback for services that have been delivered, partially delivered, or are otherwise subject to this Policy may constitute a breach of these Terms and may result in suspension or termination of Services and the pursuit of any remedies available under applicable law.

8. Refund Processing

Where Roo Marketing approves a refund, it will generally be processed within 7–10 business days to the original payment method. Actual processing times depend on your bank or payment provider.

Approval of any refund is at the sole discretion of Roo Marketing and will be determined based on the circumstances of each request.

9. Contact Us

For refund requests, cancellations, or billing inquiries, please contact:

Roo Marketing
Email: [email protected]